Shipping Delivery

When Will My Order Be Processed?

Orders are normally processed within 2–3 business days, Monday through Friday, excluding public holidays. We do not normally dispatch orders on weekends.

Please check your selected products, quantities, and delivery details before placing your order. If you need to request a correction or cancellation, please see the Cancellation / Changes section below.

Processing may take longer during public holidays and peak promotional periods. If you have not received shipping confirmation within 5 business days of payment, please contact us at service@zompivo.com.

1. Estimated Shipping Times

Estimated transit times depend on the shipping destination, product availability, and fulfillment location:

  • Local warehouse orders: Approximately 3–5 business days after dispatch.

  • Origin warehouse orders: Approximately 10–15 business days after dispatch.

These estimates are in addition to the order processing time of 2–3 business days. Delivery times are estimates and may be affected by customs clearance, public holidays, weather, or carrier disruptions.

2. Shipping Confirmation

We will email your shipping confirmation and tracking details after your order has been dispatched.

Tracking updates may take 24–48 hours to appear on the carrier’s website.

3. Shipping Costs

Shipping costs depend on the package weight and delivery location. Applicable shipping charges will be displayed at checkout before you complete your purchase.

4. Tracking

You can track your shipment using the details provided in your shipping confirmation email.

Please monitor delivery updates and respond promptly if the carrier or customs office requests additional information. If tracking stops updating or you need assistance, please contact us so we can help investigate.

If a shipment is returned or delivery fails, contact us to review the circumstances and available options. Any applicable redelivery costs will be explained before arrangements are made. This does not limit any rights you may have under applicable law.

5. Delivery

Orders may be delivered by a local postal service or courier, depending on your destination and shipping method.

If you are unavailable when delivery is attempted, the carrier may leave a notice or provide instructions for collection or redelivery. Please follow the carrier’s instructions promptly.

Your local customs office may require additional documents or time to clear your package, which can affect the estimated delivery date.

6. Taxes & Duties

International orders may be subject to import taxes, duties, and customs clearance fees determined by the destination country.

Unless expressly stated at checkout or otherwise required by applicable law, these charges are the responsibility of the recipient and are not included in our product prices or shipping charges.

For information about potential charges, please contact your local customs office before ordering.

7. Customs & Regulations

Please check any import restrictions that may apply to your destination before placing an order.

If customs requests additional information, please respond promptly. If your package is held, refused, or returned, contact us so we can review the situation and help determine the next steps.

8. Foreign Transaction Fees

Our transactions are processed in US Dollars. If prices are displayed in another currency while browsing, please review the final currency and amount shown at checkout.

If your payment account uses another currency, your bank or payment provider determines the applicable exchange rate and may charge a currency conversion or foreign transaction fee. Please contact your bank or payment provider for details.

9. Cancellation / Changes

If you need to change or cancel your order, please contact us at service@zompivo.com as soon as possible with your order number and request details.

We can change or cancel an order only if it has not yet been packed or shipped. We will check its status and confirm whether your request can be completed. Sending a request does not guarantee that the order can be changed or canceled.

We do not charge a cancellation fee. If your order is successfully canceled after payment has been collected, we will process a full refund to your original payment method within 3 business days of confirming the cancellation. Your bank or payment provider may then take an additional 3–8 business days to post the refund.

If your order has already been packed or shipped, please refer to our Return Policy for available options. This does not limit any rights you may have under applicable law.

Contact Information

  • Operated by: Shenzhen Fukeshiman Restaurant Co., Ltd.

  • Business License Entity: Shenzhen Fukeshiman Restaurant Co., Ltd.

  • Registered Address: Unit 104, Cuiqin Ge, No. 2057 Dongmen North Road, Cuizhu Community, Cuizhu Subdistrict, Luohu District, Shenzhen, Guangdong, China

  • Email: service@zompivo.com

  • Phone: +1 7192939812